染雾商务英语高级口语：索赔的日常用语 篇一
在商务交流中，偶尔会出现一些不尽如人意的情况，比如货物损坏、延迟交货等等。这时，索赔就成为了一个必要的环节。以下是一些常用的索赔用语，帮助您更好地处理这些问题。
1. 抱怨和指责
- I'm afraid there's a problem with the goods we received. The shipment was damaged during transportation.
- We are extremely disappointed with the quality of the products. They do not meet our expectations at all.
- I'm sorry to inform you that the delivery was delayed by two weeks. This has caused us a lot of inconvenience.
2. 描述问题
- The goods arrived with several items broken. We have taken pictures as evidence.
- The products we received are different from what we ordered. The colors and sizes are all wrong.
- We have carefully inspected the goods and found that there are some defects in the materials used.
3. 要求解决方案
- We kindly request a replacement for the damaged items as soon as possible.
- It would be greatly appreciated if you could arrange a prompt delivery of the correct products.
- We hope you can provide us with a refund for the defective items.
4. 表达不满
- We are very disappointed with the poor quality of your products. This has seriously affected our business.
- The delay in delivery has caused us a great deal of trouble and loss. We expect to be compensated for the damages.
- We trusted your company to provide us with reliable products and services, but unfortunately, we have been let down.
5. 提供解决方案
- We are willing to accept a partial refund for the damaged goods, as long as the replacement is sent as soon as possible.
- To resolve the issue, we suggest a discount on the next order to compensate for the inconvenience caused.
- We would appreciate it if you could offer us a credit note for the defective items, which can be deducted from our future purchases.
6. 表达希望
- We hope that you can understand our situation and take immediate action to resolve this matter.
- It is our sincere hope that you can handle this issue promptly and efficiently.
- We trust that you will handle this matter with the utmost importance and provide us with a satisfactory solution.
以上是一些常用的商务英语索赔用语，希望对您在处理索赔问题时有所帮助。
商务英语高级口语：索赔的日常用语 篇二
在商务交流中，处理索赔问题是一项重要的任务。以下是一些常用的商务英语索赔用语，希望能够帮助您更好地处理这些问题。
1. 抱怨和指责
- I'm sorry to inform you that the goods we received are not in good condition. They were damaged during transportation.
- We are extremely dissatisfied with the quality of the products. They do not meet the specifications agreed upon.
- I regret to inform you that the delivery was delayed. This has caused us a lot of inconvenience and financial loss.
2. 描述问题
- The goods arrived with several items broken. We have taken photos to document the damages.
- The products we received are not what we ordered. They are of different colors and sizes.
- We have carefully inspected the goods and found several defects in the materials used.
3. 要求解决方案
- We kindly request a replacement for the damaged items as soon as possible.
- It would be greatly appreciated if you could arrange for a prompt delivery of the correct products.
- We expect to be compensated for the defective items and the losses we have incurred.
4. 表达不满
- We are highly disappointed with the poor quality of your products. This has had a negative impact on our business.
- The delay in delivery has caused us significant trouble and financial loss. We demand compensation for the damages.
- We had trusted your company to provide us with reliable products and services, but unfortunately, we have been let down.
5. 提供解决方案
- We are willing to accept a partial refund for the damaged goods, provided that the replacement is sent promptly.
- To resolve this issue, we suggest offering a discount on the next order as compensation for the inconvenience caused.
- We would appreciate it if you could issue us a credit note for the defective items, which can be deducted from our future purchases.
6. 表达希望
- We hope that you can understand our situation and take immediate action to address this matter.
- It is our sincere hope that you can handle this issue in a timely and efficient manner.
- We trust that you will treat this matter with the utmost importance and provide us with a satisfactory resolution.
以上是一些常用的商务英语索赔用语，希望对您在处理索赔问题时有所帮助。
商务英语高级口语：索赔的日常用语 篇三
商务英语高级口语：关于索赔的日常用语
以下是小编带来的商务英语高级口语：关于索赔的日常用语，欢迎阅读。
1.We regret that the damages are chiefly due to poor packing which is not adequately reinforced.
很抱歉，损坏主要是由于没有很好加固、包装极差造成的'。
2.There is a difference of 35 tons between the actual landed weight and the invoiced weight of this consignment.
这批货的实际重量和发票上的重量相差35吨。
3.It is natural that you should be responsible for all the losses resulting from the delay shipment.
当然，你方应对延误装运造成的一切损失负责。
4.According to the surveyor’s report, the damage was due to rough (careless) handling during transit.
根据检查员报告，损坏是由于运输中操作不小心造成的。
5.Please check the matter up and let us have your instruction on the disposition of the incorrect shipment very soon.
请核实此事，并尽快通知我们处理误送货物的指示。
6.We hold the goods at your disposition.
我们保留货物等候你们处置。
7.The case was broken and its contents were damaged.
箱子破裂，内装货物受损。
8.These errors on your part cause us to disappoint our important customers.
你方的这些差错导致我方使一些重要的客户失望。
9.On examination we found that the goods do not agree with the original sample.
经过检查，我们发现货物与原样品不一致。
10.When unpacking the case, we found the colour unsatisfactory.
开箱后，我方发现颜色不令人满意。
11.We find that the quality of your shipment is not in conformity with the agreed specification.
我们发现你方来货的质量与所协定的规格不完全一致。
12.Upon examination, we found you have sent us the wrong goods.
通过检查，我们发现你方发错了货。
13.We are very sorry to inform you that your last shipment is not up to your usual standard.
贵方运到的最后一船产品不符合原来标准，特此奉告。
14.We shall appreciate your prompt attention to the adjustment of this claim.
就这一索赔问题，敬请迅速处理。
15.We would like to submit this claim to arbitration.
本公司要将索赔一事提出仲裁。
16.If the cargoes cannot be found within a few days, we will file our claim for the full settlement of them.
若数日内货物不能运到，我们就提出全额清偿索赔。
17.A claim for damage will be filed on us together with your surveyor’s report as evidence.
具体索赔要求，将随同公证行的检验报告一起提交我方。
18.However, the B/L shows that when the shipping company received the goods, they were in apparent good condition. The liability is certainly not on our side.
但货运提单显示船公司收到货时，货物外表良好。因此，该损害我方并无责任。
19.Since this claim was filed two months after their arrival at your port, we regret that it cannot be accepted.
你方于该货抵达你港二个月以后，才提出上项索赔，故我方歉难受理。
20.This consignment is not up to the standard stipulated in the contract. We are now lodging a claim with you.
这批货的质量低于合同规定的标准，现向你方提出索赔。
21.We regret very much that you shipped bulk goods not corresponding in quality with the sample.
你们运来的这批货与样品的质量不相符，我们深感遗憾。
22.One of the cases was badly smashed and the contents were seriously damaged.
其中的一个箱子散架了，里面的东西严重损坏。
