染雾投诉信英语写作 篇一
Title: Complaint about Poor Customer Service
Dear Customer Service Manager,
I am writing this letter to express my dissatisfaction with the poor customer service I recently experienced at your store. I hope that by bringing this matter to your attention, you can take the necessary steps to improve your customer service and prevent similar incidents from happening in the future.
On the 15th of May, I visited your store located on Main Street to purchase a new laptop. As a loyal customer, I have always been satisfied with the products and service provided by your store. However, this time was a completely different experience.
Firstly, when I entered the store, there was no one available to assist me. I had to search for a staff member on my own, and it took me several minutes before I found someone to help me. This lack of staff availability was extremely frustrating, especially considering the number of employees on duty.
Once I finally found a staff member, I explained that I was interested in purchasing a specific laptop model. Instead of providing me with the information I needed, the employee seemed disinterested and unhelpful. He did not ask any further questions or offer any suggestions, leaving me feeling ignored and undervalued as a customer.
Furthermore, when I requested assistance in comparing different laptop models, the staff member appeared annoyed and rushed. He barely provided me with any useful information and seemed more interested in getting rid of me than helping me make an informed decision.
To make matters worse, when I finally made my purchase, the cashier was rude and unprofessional. She did not greet me or make any attempt to engage in polite conversation. Instead, she muttered the price and handed me my receipt without even a simple thank you.
I have always held your store in high regard, but this recent experience has left me extremely disappointed. I expect better customer service from a reputable establishment like yours. As a result of this incident, I am reconsidering my loyalty to your brand and will be taking my future business elsewhere.
I kindly request that you address this issue promptly and take the necessary steps to improve your customer service. I hope that my feedback will be taken seriously and that you will strive to ensure that no other customer experiences the same level of dissatisfaction that I have.
I look forward to hearing from you soon regarding the actions you will take to rectify this situation.
Yours sincerely,
[Your Name]
投诉信英语写作 篇二
Title: Complaint about Defective Product
Dear Customer Service Manager,
I am writing this letter to lodge a complaint about a defective product I recently purchased from your company. I hope that by bringing this matter to your attention, you can take the necessary steps to rectify the situation and provide me with a satisfactory solution.
On the 10th of June, I purchased a brand new washing machine, model XYZ, from your store. I was excited to receive the product as I have always trusted the quality of your brand. However, my excitement quickly turned into disappointment when I discovered that the washing machine was not functioning properly.
From the moment I plugged in the washing machine, it displayed error messages and failed to start any washing cycles. I followed the troubleshooting instructions provided in the user manual, but the issues persisted. I even tried contacting your customer service hotline, but the waiting time was unreasonably long, and I was unable to reach a representative for assistance.
I am extremely frustrated with this situation as I expected a fully functional washing machine upon purchase. It is unacceptable that a product from a reputable company like yours would be defective right out of the box. This inconvenience has caused me significant time and effort, as I have had to make alternative arrangements to wash my clothes.
I kindly request that you arrange for a technician to inspect and repair the washing machine as soon as possible. Additionally, I would like to request compensation for the inconvenience caused, as well as reimbursement for any expenses incurred due to the defective product.
I trust that you will take this matter seriously and provide me with a prompt resolution. I have always been a loyal customer, and I hope that my faith in your brand will be restored through your swift action in addressing this issue.
I look forward to your response and a resolution to this matter.
Yours faithfully,
[Your Name]
投诉信英语写作 篇三
投诉信英语写作模板
Dear_______，
I am____ (自我介绍) I feel bad to trouble you but I am afraid that I have to make a complaint
about_______.
The reason for my dissatisfaction is ______________(总体介绍)。 In the first place，_________(抱怨的.第一个方面)。 In addition， _________(抱怨的第二个方面)。 Under these circumstances， I find it ___(感觉) to ________(抱怨的方面给你带来的后果)。
I appreciate it very much if you could_____________(提出建议和请求)， preferably __________(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely，
Li
