染雾索赔理由及依据的商务英语口语 篇一
Title: Reasons for Claim and Supporting Evidence in Business English Oral Communication
Introduction:
Hello everyone, today I would like to discuss the reasons for claim and the supporting evidence in business English oral communication. As business professionals, it is essential to know how to effectively communicate and express our concerns when seeking compensation for damages or unsatisfactory services. In this article, we will explore two common situations and the corresponding reasons for claim along with the supporting evidence.
Situation 1: Damaged Goods during Shipment
Reason for Claim:
The first situation involves receiving damaged goods during shipment. When this occurs, it is important to clearly state the reasons for the claim. In this case, the goods were damaged during transportation, which is the responsibility of the shipping company. The reason for claim is that the goods were not delivered in the same condition as they were when they were loaded for shipment.
Supporting Evidence:
To support this claim, it is crucial to provide evidence such as photographs of the damaged goods, packaging, and any relevant documents such as the bill of lading or shipping contract. Additionally, it is recommended to gather witness statements from employees who handled the shipment or witnessed the damages during transit. This evidence will strengthen the claim and provide a solid basis for negotiation and compensation.
Situation 2: Unsatisfactory Service from a Vendor
Reason for Claim:
The second situation involves unsatisfactory service from a vendor. In this case, the reason for claim is that the vendor failed to meet the agreed-upon terms and conditions outlined in the service agreement. Whether it is a delay in delivery, poor quality products, or failure to provide promised services, it is important to clearly state the reasons for the claim.
Supporting Evidence:
To support this claim, it is essential to provide evidence such as copies of the service agreement, correspondence with the vendor regarding the issue, and any invoices or payment records related to the unsatisfactory service. Additionally, it is recommended to gather testimonials or feedback from other customers who have experienced similar issues with the vendor. This evidence will demonstrate the vendor's failure to meet their obligations and strengthen the claim for compensation or resolution.
Conclusion:
In conclusion, when seeking compensation or resolution for damages or unsatisfactory services, it is important to clearly state the reasons for the claim and provide supporting evidence. By doing so, we can effectively communicate our concerns and increase the chances of achieving a favorable outcome. Remember to gather all relevant documents, photographs, and witness statements to strengthen your claim and negotiate for compensation or resolution. Effective communication in business English is crucial when dealing with claim situations, and being prepared with supporting evidence will greatly enhance your chances of success.
索赔理由及依据的商务英语口语 篇二
Title: Effective Communication Strategies for Claim Reasons and Supporting Evidence in Business English Oral Communication
Introduction:
Hello everyone, in this article, we will discuss effective communication strategies for claim reasons and supporting evidence in business English oral communication. As professionals, it is important to know how to clearly express our concerns and provide supporting evidence when seeking compensation or resolution for damages or unsatisfactory services. Let's explore two strategies that can help us effectively communicate our claim reasons and supporting evidence.
Strategy 1: Clear and Concise Communication
To effectively communicate claim reasons and supporting evidence, it is crucial to be clear and concise in our communication. Use simple and straightforward language to state the reasons for the claim, avoiding unnecessary jargon or technical terms. Clearly explain the issue at hand and how it has affected your business or organization. Additionally, organize your supporting evidence in a logical and easy-to-follow manner. Use bullet points or headings to present the evidence, making it easier for the recipient to understand and evaluate your claim.
Strategy 2: Use Visuals and Documentation
Visuals and documentation can greatly enhance the effectiveness of your claim communication. When presenting supporting evidence, include photographs, videos, or diagrams that clearly show the damages or unsatisfactory conditions. This visual evidence will make a stronger impact and help the recipient better understand the situation. Additionally, provide copies of relevant documents such as contracts, invoices, or correspondence to support your claim. Ensure that all documents are clearly labeled and organized for easy reference.
Conclusion:
In conclusion, effective communication strategies are crucial when presenting claim reasons and supporting evidence in business English oral communication. By being clear and concise in our communication and using visuals and documentation to support our claims, we can increase the chances of achieving a favorable outcome. Remember to use simple language, organize your evidence logically, and provide visual and documented proof to strengthen your claim. Effective communication is the key to successful claim resolution, and these strategies will help you effectively communicate your concerns and seek compensation or resolution for damages or unsatisfactory services.
索赔理由及依据的商务英语口语 篇三
关于索赔理由及依据的商务英语口语
Unit Twenty-Six 索赔理由及依据
Part One
1.It was found by the inspection that there is a difference of 35 Kg between the actual landed weight and the invoiced weight.
经检查发现，实际重量和发票上的重量相差35公斤
2.The landed goods were quite different from what expected.
现有的货物和期望的大不相同
3.We find the free acidity exceeds the contract maximum by 0.01% , so we have to ask you to indemnify us for a loss of ￡5,000.
我们发现自由酸超过合同最大值0.01%， 所以我们不得不要求你方赔偿5,000美金
4.The inspection shows that the salt density exceeds at least 4%.
检查显示盐密度至少超过4%
该货未达到合同规定的标准，我们现在要求索赔2,000美金
6.The dried mushroom you sent us are far below the standard stipulated in the contract.
你方发来的干蘑菇远远低于合同规定的标准
7.The quality of you shipment for our order is not in conformity with the specifications, we must therefore lodge a claim against you for the amount of ￡280,000.
你发给我们订单货物的质量规格不符，我们必须就此向你方索赔280,000美金
8.We find the copper wire you supplied is not to the exact specifications of your sample.
我们发现你方供应的.铜丝不是你方样品的准确规格
9.Our customers complain that the goods are much inferior in quality to the samples.
我们顾客发现，与样品相比，货物质量太次
10.The quality of the goods you shipped last week is much interior to that of the goods of our last order.
上周发来的货物质量和我们上一单相比，质量非常低劣
11.The inspection reveals that both the quantity and quality of the wheat delivered are not in conformity with those stipulated in the contract, though the packing is all in good condition.
检查显示发来的小麦数量和质量均与合同规定的不相符，尽管包装完好
12.Most of the shirts are of a smaller size. I wonder if you made a mistake when sending the goods.
大部分衬衫尺码小，我想知道你们在发货时是否犯错
13.There are too many defective items in this shipment.
这批货缺陷太多
14.The leather shoes you sent us last Friday are not the right size. They should be size 42.
上周五发来的皮鞋尺码不对，它们应是42码
15.The quality of the goods you sent us last week is too poor to suit the requirements of this market.
上周发来的货物质量太次以致不适合这个市场的要求
16.The quality of your shipment for your order No. 346 is far from the agreed specifications.
你发给我们的订单号346的货物与规格差别很大
17.Closer inspection by the health officers showed that the canned fruit were considered unfit for human consumption.
经卫生官员严密检查表明罐装水果不适合人们食用
18.The loss was due to the use of substandard bags for which you should be responsible.
因包装袋不合格造成的损失应由贵方负责
19.It was found, upon examination ,that nearly 20% of the packages had been broken,apparently to faulty packing.
经检查发现，近20%的包装破损，显然是错误的包装
20.The survey report can certify that the weight shortage was caused by improper packing.
检查报告证明由不合适的包装造成短重
Part Two
1.A close inspection and a careful test by the China National Import & Export Commodity Inspection Bureau showed that some amplifiers are inferior quality.
经中国出入境检验检疫局密切检查和认真测试，表明一些话筒存在质量缺陷
2.We find that the quality, quantity and weight of the goods are not in conformity with those stipulated in this contract after re-inspection by the China Commodity Inspection Bureau, we are now returning the goods to you and lodge claims against you for compensation of losses.
经过中国商品检验局重检，我们发现货物的质量、数量和重量与合同规定的不一致。我们现在退货并要求赔偿损失
3.The survey has revealed that the damage to the goods is attributable to rough handling.
检查表明货物损坏归于野蛮搬运
4.The surveyor’s report indicates that there has been some serious damage to some of the goods.
检查员报告表明一些货已有严重损坏
5.On the basis of clause 15 of the contract, we place our claims before you as follows.
基于合同第15款，我们的索赔如下
6.We have to put in a claim against you for all the losses sustained.
我们就所有相同的损失向你方索赔
7.When taking delivery, we found that the cargo had been seriously wet by fresh water and putrefied. You must compensate us for the loss.
提货时，我们发现货物已严重被淡水浸湿并腐烂，你方须赔偿我方损失
8.We require you to replace the damaged goods and grant us a special discount of five percent to compensate for the loss.
我们要求更换受损货物并给我们5%的特别折扣作为损失补偿
9.According to the contract, you are responsible to compensate us for the loss we have suffered.
根据合同，你方有责任赔偿我方遭受的损失
10.We have suffered a loss of 20% on the selling price because of the inferior quality of the products you sent us. You must compensate us for all this.
由于你方发来的产品质量低劣导致我们随了销售价格20%的损失，你方须赔偿所有损失
11.All expense including inspection fee and losses arising from the return of the goods and claims should be borne by you.
包括检查费和要求返还货物导致的损失在内的所有费用应有你方承担
12.You must hold responsible for all the losses caused by the delay in delivery of the goods.?
你方必须承担因延迟交货造成损失的责任
13.You should take back all the disqualified goods and compensate us for the value of the goods plus all losses sustained due to return of the cargo, such as freight, storage charges,insurance premium, interest, and inspection charges.
你方应收回所有不合格口，并赔偿货款加上退货产生的损失，比如运费，仓储费，保险费，利息和检查费。
14.We have the right to claim against you for compensation of all losses.
我们有权向你方索赔所有损失
15.The products we received last Monday didn’t agree with the samples and feel that you should make it up.
我们上周一收到的产品与样品不符，认为你们应该跟进
16.This is the survey report issued by CCIB in support of you claim.
这是用于向你方索赔的由中国商品检查局签署的检验报告
17.Almost everyone of the drums was leaking slightly. We must hold you responsible for the loss.
几乎每一只鼓都有轻微裂痕，我们必须要你为损失负责
18.We have lost considerable business because of your delay in shipment. We expect compensation from you for the loss.
因为你方延迟交货我们损失惨重，我们期望你方赔偿损失
19.We request that you make up the short-landed goods covered by our contract No.147 promptly.
我们要求你快速安排合同号147中的缺陷货物
20.We regret to inform you that we are compelled to return the disqualified goods at your expense.
我们很遗憾地通知你我们被迫归还不合格品，费用由你方支付
