染雾商务英语电话沟通用语及电话沟通场景演练 篇一
商务英语电话沟通用语及电话沟通场景演练
在现代商务环境中，电话沟通是一种非常重要的沟通方式。良好的电话沟通技巧可以提高沟通效率，促进商务合作。本文将介绍一些常用的商务英语电话沟通用语，并通过场景演练来帮助你更好地掌握这些技巧。
1. 电话接听用语
- Good morning/afternoon/evening. ABC Company. How can I help you?
- Hello, this is John Smith from XYZ Corporation. I would like to speak to Mr. Johnson, please.
2. 留言用语
- I'm sorry, but Mr. Johnson is not available at the moment. Can I take a message?
- Could you please ask him to call me back as soon as possible? It's urgent.
3. 转接电话用语
- Just a moment, please. I'll transfer your call to the sales department.
- I'm afraid Mr. Johnson is currently in a meeting. Would you like me to transfer you to his assistant?
4. 询问对方身份用语
- May I ask who's calling, please?
- Can I have your name and company, please?
5. 提出请求用语
- Could you please send me the latest sales report?
- Would it be possible for you to extend the deadline?
6. 询问对方是否方便用语
- Is now a good time to talk?
- Do you have a few minutes to discuss the project?
7. 结束电话用语
- Thank you for your time. Goodbye.
- I'll send you an email with the details. Have a great day!
现在，让我们通过一些场景演练来应用这些商务英语电话沟通用语。
场景一：预约会议
A: Good morning. ABC Company. How can I help you?
B: Hello, this is John Smith from XYZ Corporation. I would like to schedule a meeting with Mr. Johnson.
A: I'm sorry, but Mr. Johnson is currently in a meeting. Can I take a message?
B: Sure. Can you please ask him to call me back regarding the new partnership proposal? It's urgent.
A: Of course. I will let him know. Thank you for calling.
场景二：请求文件
A: Good afternoon. How can I assist you?
B: Hi, this is Sarah Brown from ABC Corporation. Could you please send me the latest sales report?
A: Certainly, Ms. Brown. I will email it to you right away.
B: Thank you so much. I appreciate your help.
场景三：安排电话会议
A: Good morning. How can I help you?
B: Hello, this is David Lee from XYZ Company. I would like to schedule a conference call with Mr. Johnson and his team.
A: I'm sorry, but Mr. Johnson is currently out of the office. Would you like me to transfer you to his assistant?
B: Yes, please. Thank you.
A: You're welcome. Have a great day!
通过这些场景演练，你可以更好地掌握商务英语电话沟通用语，并在日常的商务沟通中更加自信和高效地应对各种场景。希望本文对你的商务英语电话沟通有所帮助！
商务英语电话沟通用语及电话沟通场景演练 篇三
商务英语电话沟通用语及电话沟通场景演练
导语：对于从事外贸商务行业的白领们来说，商务英语电话沟通是日常工作中必不可少的一个环节。如何才能提高自己商务英语电话沟通用语的使用熟练程度。今天小编就为大家整理了一些商务英语电话沟通场景演练中的常用语和对话，供大家学习。
商务英语电话说您好
在接电话的.时候，可以先向对方表示问候，比如Hello、Good morning.、Good afternoon等问候语。然后自报家门，让致电的人了解自己在和谁打电话。常用语有：
1、Mediacom Entertainment, may I help you?
通信娱乐，有什么可以为您效劳的吗?
2、Hello, Margaret Jameson. MayI help you?
您好，我是Margaret Jameson。有什么可以为您效劳的吗?
3、Good morning. This is CT Company. May I help you?
早安。这里
商务英语电话说再见
在结束和对方的的电话的时候，一定要对对方的来电表示是感谢，并期望对方再次来电。在这要注意，一定要等对方挂电话之后才能挂电话，表示对对方的尊敬。
1、Thank you for calling. I’m always glad to hear from you.
谢谢你来电。我很高兴随时接到你的电话。
2、It was kind of you to call me. Call me again any time.
感谢你打给我。请随时再打电话给我。
3、 Let’s keep in touch, good-bye.
让我们保持联络，再见。
4、A: Thanks for your help.
B: It's my pleasure. Please don't hesitate to call again if I can be of any assistance. Thank you. Good bye.
A:非常感谢您的帮助。
B:不客气，这是我的荣幸。如果还需别的帮助，敬请再次致电。谢谢，再见。
接到英语电话的时候，如果自己的英语能力不是很好的情况下，为了避免发生误会，可以找英语能力更好的同事来帮忙接听，这个时候可以使用以下商务英语电话沟通用语。
1、Hold the line, please. I’ll get an English speaker.
请别挂断。我找一位会说英语的人来。
2、Hold on, please. I’ll get someone to the phone.
请等一下。我找个人来听。
3、 I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?
商务英语电话沟通场景演练
A: Good morning. ABC Company.
A:早上好!这里是ABC公司。
B: Good morning. Could I speak to Mr. A, please?
B:早上好!请叫A先生听电话。
A: Yes. Hold the line, please... Hello, I'm afraid Mr. A is completely snowed under at present. He shouldn't be free until 12 o'clock. Can I take a message?
A:好的，请稍等……喂，A先生现在根本走不开，直到12点才有空。需要我转告一下吗?
B: Of course. Could you ask him to call me back? It's about the sample .
B:当然，请叫他给我回电话，是有关样品的事情。
A: Yes. What's your name, please?
A:可以，请问您贵姓?
B: This is B of XYZ.
B:我是XYZ公司的B。
A: Mr. B. Does he have your number?
A:B先生，他有您的电话吗?
B: Yes , but I'll give it to you again. It's 123456
B:知道，但我还是跟你说一下，123456。
A: Thank you, Mr. B. I'll give Mr. A the message.
A:谢谢，B先生，我会转告A先生。
